Position : Customer Service
Working Location : KL Eco City Bangsar, Kuala Lumpur
Salary Range : RM 2,500 to RM 3,500
Working Hours : Monday, Wednesday and Friday (10am – 7pm)
Tuesday and Thursday (10am – 8pm)
Saturday (10am – 3pm)
Job Descriptions
Provides support for orders, questions, concerns, and events for Wellness Advocates in Malaysia.
Key Responsibilities
· Attend to walk in, inbound phone call enquires and email replies
· Communicate effectively on customers enquiries
· Customer management
· Support related events
· Provide clerical and administrative support to management office if needed
· Perform warehouse duties (receiving and inspection of goods into warehouse and stock take) if needed
· Perform any duties as assigned by the Manager
Job Requirements
- Ability to resolve complaints, research and resolve problems with Wellness Advocate orders promptly and courteously.
- Able to respond on member concerns in professional manner.
- Multilingual abilities would be an added advantage.
Job Types: Full-time, Permanent, Fresh graduate
Salary: RM2,500.00 - RM3,500.00 per month
Benefits:
- Dental insurance
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Kuala Lumpur: Reliably commute or planning to relocate before starting work (Required)
Education:
- STM/STPM (Preferred)
Experience:
- Customer Care Specialist: 1 year (Preferred)
Language:
- Mandarin (Preferred)
